Legal

Warranty Information

The following services are included in the warranty fee:

  • Coverage for 2,000 operational hours
  • Subscription to the online production analytics software, Laka
    • Monthly production reports
  • Unlimited firmware upgrades
    • Continuous improvement to your machine’s speed and performance
  • Customer Support
    • Slack support 8am - 8pm PST with response times under 15 minutes
    • Voice, video, and augmented reality calling support when necessary
    • In-person technician support when necessary with a technician flying out within 48 hours of notice
  • Bumper-to-bumper coverage on all parts and labor in the machine while being used according to the manual. Replacement parts include all subsystems up to full machine replacement, excluding consumables.

For WavePak, this warranty is included with WavePak Connect. A WavePak purchased on its own does not include warranty coverage, the steel frame or Laka. Contact sales to add WavePak Connect.