Warranty Information

The following services are included in the warranty fee:

• Coverage for 2,000 operational hours
• Subscription to the online production analytics software, Laka
  • Monthly production reports
• Unlimited firmware upgrades
  • Continuous improvement to your machine’s speed and performance
• Customer Support
  • Slack support 8am - 8pm PST with response times under 15 minutes
  • Voice, video, and augmented reality calling support when necessary
  • In-person technician support when necessary with a technician flying out within 48 hours of notice
• Bumper-to-bumper coverage on all parts and labor in the machine while being used according to the manual. Replacement parts include all subsystems up to full machine replacement, excluding consumables.